Crane after-sales service refers to the various fault repair and maintenance services provided by crane enterprises to buyers during the use of gantry cranes after they are sold. Portal crane after-sales service can improve the reputation of crane enterprises, expand market share, and leave a good impression on users who purchase gantry cranes.

After sales service for gantry cranes includes installing and debugging cranes for customers, providing technical guidance on the use of gantry crane products purchased by customers according to their requirements, ensuring the supply of spare parts during maintenance, responsible for the repair service of sold products, and regularly maintaining and servicing them, implementing the "three guarantees" service for products. Handle customer letters, visits, and phone complaints.

In the process of providing after-sales service for cranes, it is important to patiently listen to the needs of customers, understand the true meaning they want to express from their words, guide them to come up with countermeasures, establish a corporate image, and improve customer satisfaction in the process of serving customers. In the event of an after-sales crisis, one should patiently listen to customer issues, acknowledge their mistakes, and actively provide solutions. The importance of after-sales service for cranes lies in the fact that the quality of after-sales service can affect customer satisfaction. When customers purchase cranes, the warranty and after-sales service of cranes can dispel their doubts and increase the success rate of product purchases. After sales service will make consumers have a good impression of gantry crane manufacturers and improve the reputation of crane enterprises.

The after-sales service for lifting products needs to be more comprehensive. When selling, it is necessary to explain in detail the various performance and scope of use of the crane to customers, so that they can understand the crane. After sales, it is necessary to install and inform customers of maintenance methods and precautions. When there are problems with the crane after sales, it should be promptly and patiently handled for customers.